Privacy Policy

This privacy policy explains how Sterling Shine Car Wash Ltd ("we", "us", or "our") collects, uses, protects, and shares your personal information when you use our site and related services. We are committed to protecting your privacy and complying with applicable data protection laws such as the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

When you interact with our online platform, we may collect the following types of personal data:

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• Contact Information: such as your name, postal address, phone number, and email address.
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• Service Information: details related to your vehicle, service requests, appointments, and payment transactions.
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• Online Activity Data: including IP address, browser type, pages visited, and usage patterns through cookies and other tracking technologies.
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How We Use Your Information

Your data is used only for legitimate purposes, including:

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• Providing and managing car cleaning and related automotive services effectively.
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• Responding to inquiries, booking requests, and customer support communications.
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• Improving our services, website usability, and customizing user experience.
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• Sending service updates, appointment reminders, and important notifications.
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• Meeting legal, regulatory, or contractual obligations.
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Legal Basis for Processing

We process your personal information based on the following legal grounds:

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• Performance of a contract when you book or use our services.
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• Consent where you have agreed to specific uses such as marketing communications.
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• Compliance with legal obligations.
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• Legitimate interests pursued by us, such as service improvement and fraud prevention.
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Sharing Your Information

We do not sell your personal data to third parties. We may share your information with trusted partners or service providers assisting us in delivering services, such as payment processors, fleet management, or marketing agencies, on a strict need-to-know basis and under confidentiality agreements.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, resolve disputes, and enforce agreements.

Your Rights

You have the following rights in relation to your personal data:

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• Access: Request a copy of your personal data held by us.
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• Correction: Request the correction of inaccurate or incomplete data.
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• Erasure: Request deletion of your personal information where applicable.
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• Restriction: Request we limit the processing of your data in certain circumstances.
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• Data Portability: Request to receive your data in a structured, commonly used format.
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• Objection: Object to data processing based on legitimate interests or marketing.
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• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness prior to withdrawal.
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To exercise these rights, please contact us at the address provided below.

Cookies and Tracking Technologies

Our site uses cookies and similar technologies to enhance functionality and analyze website usage. You can adjust your browser settings to refuse cookies, though some features of the site may not function properly without them.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. Access to personal information is restricted to authorized personnel and service partners with a need to know basis only.

International Transfers

Your personal data is primarily processed within the United Kingdom. Should your data be transferred outside the UK or European Economic Area, we will ensure appropriate safeguards are in place to protect your data consistent with applicable data protection laws.

Children’s Privacy

Our site and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that such data has been collected, we will take steps to delete it.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding your personal data or this privacy policy, please contact us at: